Our Refund Policy
All payments for products made through this website will be procured through a secure browser. All authority for payments must be made/given at the time of confirming the relevant order. No payment shall be deemed to have been received by us until funds are cleared. All orders are subject to your credit/debit card being approved. We accept all major credit and debit cards except for American Express, Maestro International and Diners Club.
Minimum spend £10.
Postage is charged on all orders.
If ordering from within the UK, please add 10% of total purchase price.
If ordering from outside the UK, please contact firstname.lastname@example.org to check the cost of postage before ordering.
Goods will normally be dispatched within five working days. Please allow up to a further five days for delivery.
If you require items urgently, please telephone the office for advice.
RETURN & REFUND POLICY
If any of the items you order are no longer available after you have placed your order, we will contact you to let you know and discuss with you the refund of the cost of these items. If you have ordered several items and only part of the order is unavailable, we will despatch the rest of the goods as normal.
If for any reason you are unhappy with the goods you have ordered, you may return them to us for an exchange or refund within 14 days from the day on which you received the goods.
You must notify us that you want to return the goods in writing either by:
or by post: WDP, Commercial Road, Tunbridge Wells, Kent TN1 2RR
Goods must be returned within 14 days from the date when you inform us of your decision to cancel and, as far as practicable, in their original condition and packaging.
Your right to cancel your order does not apply to the following unless they are faulty:
Dated items being returned after the specified Day of Prayer.
Music CD that has been opened.
CD rom that has been used.
You are responsible for the cost of returning the goods to us for exchange or refund.
If your product has unfortunately arrived smashed, please do not try to return it – just contact us to discuss what to do next.
We recommend you obtain a certificate of postage when you return the goods.
We will notify you once we have received your returned item and confirm the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions please do not hesitate to contact us.
Telephone: 01892 541411
Post: WDP, Commercial Road, Tunbridge Wells, Kent TN1 2RR